Frequently asked questions


All claims need to be submitted in writing via email to . The email notification must include a brief description of the matter at hand and include your daytime contact phone number. Your notification should include any deadlines you have for responding to the action and include any relative correspondence and documentation that you have.

Yes, CareerGuard® is available worldwide to all Federal employees regardless of duty station.

CareerGuard® clients are assigned an attorney per the policy. Any attorney you hire outside the policy is not reimbursable from CareerGuard®.

CareerGuard® will have an attorney contact you within 24 hours of a claim notification, with or without being scoped by DOJ.

Coverage is provided to qualified law enforcement officers, as defined by the HR218 LEOSA Safety Act of 2004, for off-duty incidents/situations. CareerGuard® understands that law enforcement officers are never off-duty and have a duty to defend and protect themselves and family, as well as the public well being when situational incidents arise.

The policy is only for active Federal Employees. However, the policy provides a 36-month discovery period for post retirement in case any claims arise. To be eligible for this benefit, you must stay insured up to your retirement date and you must notify us in writing of that you are retiring with the date. This notification can be done via email to Customer Service at  If you are a LEO retiring, be sure to enroll in our Retiree LEOSA policy for personal liability insurance as a Credentialed Federal Retired LEO.

You can log into your account online at anytime to print your Receipt through self service. You may also email your request to or submit your request under the “Contact Us” page.

No, CareerGuard® does not have any out of pocket deductibles or a Clawback provision within the policy. Your set premium is all that you pay for your policy.

CareerGuard® does not cover affirmative action situations. This insurance is only for civil lawsuits, criminal charges, and administrative/disciplinary actions taken against you with aspects to your scope of employment where you are the defendant.